[neolog]

> It's against Amazon TOS to contact Amazon's customers outside the Amazon messaging system

Is there some reason the seller needs to have the buyer's contact info?

[mcny]

> Is there some reason the seller needs to have the buyer's contact info?

I have the same question, except I'll narrow the scope a little bit. In case the order is fulfilled by Amazon.com (FBA), is there any reason for the seller to have the buyer's contact or shipping information?

I know the seller has my information because I have a similar experience to TylerRobinson, except my gift card was only USD 5:

> The situation with Amazon reviews has become unbelievable. I recently purchased a $20 item with around 30,000 reviews, overwhelmingly positive. $20 was a reasonable market price for this item from any retailer.

> There was a card inside the box from the seller saying they’d send me a $15 gift card for posting a 5-star review and then forwarding them proof I had posted it to some gmail account. I followed the instructions, and like clockwork got $15 back on Amazon.

[Dyac]

Part of it is to do with liability and tax stuff. If amazon doesn't share the info in both directions, can they really claim to the taxman and insurance providers that the seller sold you the stuff, or did Amazon really sell you the stuff and the seller was simply their supplier?

Amazon wants to say the seller sold it (unless it was a vendor sale "sold and fulfilled by Amazon.com").

[moltar]

For FBA buyer info isn’t released. Emails are obfuscated and proxies via @amazon.comm domain.

They did release this info up to about 2y ago.

[antipodes123]

Sellers don't get access to customer info unless they are fulfilling the product themselves.

Sellers are obtaining this through black hat methods.

[Fuzzeh]

If the item isn't full-filled by Amazon (ie my stock isn't in an amazon warehouse) then I need their address details and phone number (for the courier) to ship the item.

Dealing with Amazon, as a seller, can be a terrible experience. Using their full-fillment service more so. They don't check returns so the next customer night get only part of a product, or in lots of cases a bogus product when a buyer fills the box with other cheap junk.

[kadoban]

Do you actually need a phone number to ship? I've literally never had a shipping company call or text me, can't imagine they require phone numbers.

[Fuzzeh]

Courier companies DPD/FedEx/UPS request one. Sometimes it speeds up the process is a location is difficult to find.

With DPD it's certainly down to the individual driver because they're calling on their own phone ( many just wont because of thst).