[slapfrog]

> > "contacted Amazon, who responded with "we'll deal with the issue and get back to you within 48 hours", which never happened"

> "If you complain to Amazon that the seller is contacting you outside the Amazon messaging platform and harrassing you, then Amazon will close their seller account."

What is the purpose of telling somebody to do exactly what they just told you they already did, and insisting that it will work when they just told you it didn't? Your comment is tantamount to gaslighting.

[antipodes123]

Hi there - "gaslighting", seems a bit extreme? I'm just offering some help.

The thing with Amazon is that it's super fragmented and you have to complain through the correct channels. After six years I'm still struggling to navigate at times.

General Customer service team members' KPIs are to just close tickets, that's all they care about.

Go to the Product page and click "“Report Abuse”" on the reviews.

Or email the support team and ask them to escalate the ticket to Seller Performance.

Also complain to [e-mail]

[taurath]

I have done all these things myself, and I still see the seller accounts live, or name changed.

Around 10% of items I’ve ordered have been either fakes of name brands, didn’t match the photos, or had a seller review scam thing going. It’s not an outlier, it’s standard.

[bawolff]

> Your comment is tantamount to gaslighting.

That's a bit strong. People can have different experiences, amazon might treat different groups differently, etc

[neilv]

> insisting that it will work when they just told you it didn't

Apt username: https://en.wikipedia.org/wiki/Antipodes

> In geography, the antipode (/ˈæntɪˌpoʊd/ or /ænˈtɪpədiː/) of any spot on Earth is the point on Earth's surface diametrically opposite to it.