[atonse]

It’s moves like this that have made me go from largely neutral in this fight to actively hating elastic.co.

It’s their fault for not differentiating their offering enough.

When I looked at logz.io, I spent hours trying to get it to work and ultimately gave up, irritated that my seemingly plain vanilla use case (send ubuntu journald logs to ES) wasn’t as straightforward as I would’ve liked. (I’m aware they aren’t affiliated with elastic, just saying there might have been an opportunity for them here)

If elastic had a way for me to blindly copy paste things into an ubuntu server that allowed me to see all my systemd logs, I would’ve happily paid them. Instead it was an endless maze of having to figure out beats vs logstash, finding a journalbeat whose documentation says it’s beta, etc.

Yet ultimately the only thing that worked was AWS ES service hooked up to vector.dev’s agent. And boy does it work amazingly well. And it’s not like Amazon is doing anything special.

It’s on them for not having differentiated and made things drop dead simple. Now they seem to want to play dirty like Oracle.

[nijave]

People give Amazon flack but they offer solid support with reasonable escalation when you have an issue. Imo it's a bit sad Elasti Co couldn't out compete ES on their own product.

When AWS released ES you couldn't even dynamically scale cluster nodes and you had to use Amazon's special library to sign requests for IAM

There are other companies that run curated & managed SaaS on providers like AWS, GCP, etc that offer better services than the native ones. For instance, MariaDB SkySQL offers DBAs with their product and will help tune the DB for the workload vs AWS where they offer limited app-level support outside suggesting things like Performance Insights. When I looked, SkySQL was also a bit cheaper than AWS RDS for comparable hardware