[busymom0]

How many businesses are they having to "shut down without explanation" that it doesn't scale? I understand if this was something like not responding to a wrong charge/refund etc for one customer. But here we are talking about shutting down someone's business without explanation. I do not think "scaling" is the problem here.

Also as someone else mentioned, as much as I love hating on Amazon, customer support is one place where they are absolutely outstanding. I have been able to reach out to their chat support and get issues resolved multiple times (refunds/item returns etc). If Amazon can scale it, then so can these payment processors.

[afarrell]

Sure, but people can only focus on so much at once. To achieve Amazon levels of customer support at Amazon scale, you need years of sacrificing other things in pursuit of customer service.

See this Jeff Bezos interview from 1999: https://www.youtube.com/watch?v=GltlJO56S1g