[ssss11]

Similar to an experience I had in my first job - repairing electronics (pcb’s, components, tuning radios and lasers) for supply chain environments and we were (loosely) reported on via how many jobs were completed per day and the average for a technician was somewhere around 5, so 25 per week.

The experienced technicians would leave the base stations though as they took a long time to troubleshoot and repair, so customers would get upset that the turnaround was slow. But these repairs were also profitable because extra labour and parts margin. So I would take them on - win/win I thought - happy customers and billing the expensive jobs, heck someone has to do these jobs. The problem was that you couldn’t complete more than about 1.5 of these jobs per day on average.

Anyway, new lab manager comes in, crunches numbers and they decide my work rate is too low and I’m no longer required…

I still wonder to this day if it had an impact on turnaround of those devices.. I would like to think they realised what they did. I also learnt not to get too far from the herd even if you have the best of intentions.