[throwaway93382]

Can confirm. We were a corporate account spending large 6 digit sums every month on Facebook Business Manager and Facebook randomly stopped campaigns due to intransparent and inaccessible credit line configurations, hurting not just our bottom line but theirs as well, with nobody to turn to in general FBM support.

After lots of escalation through some personal contacts we fortunately had, they switched to a system where they're apparently now using "AI" to determine the credit line every client has dynamically, which doesn't work for us as our campaigns are very big and very short (products that are only relevant for a couple of weeks, but benign, nonpolitical content if you want to ask).

Still nobody can tell us how big the AI thinks our credit limit will be at any given point in time. Finding out who is responsible for anything is a hot mess, and by now we're spending seven digits per month.

But to me, the cream of the crop is how many times we had to escalate to FB to literally beg them to be able to spend our money with them. It's ridiculous.

[StreamBright]

Sounds like Google and Facebook does not care about their users anymore.

[that_guy_iain]

Honestly, I don't think they've cared about users for a long-long time. And I think their lack of user support will be their downfall. It may take a while but someone will figure out a way to get tractions on their markets and when they do, Google and Facebook are screwed.

Amazon, on the other hand have amazing customer support so much so that even if you think the company is terrible on a moral level you probably still suggest it to friends.

[liveoneggs]

care to share some of that business manager support? :)