[p1necone]

My cynical take is that its really just there so there's less incentive for people at Facebook to push for actually functional general customer support, because Facebook would rather just ignore issues than spend money to make the user experience better.

[avidiax]

Yes, every ticket on Oops that's found to be actionable should result in a postmortem about why the regular security & customer support channels failed.

A few of those and you'd get a mostly functioning system.

[fallingknife]

A few of those + lots of money / support headcount. Which is why it hasn't happened.