[krageon]

> disagree on dev/support rotation

I've worked (as a dev) in a customer-facing industry where devs are generally divorced from customers. Working in support has helped me understand the codebase better (because yes, you usually don't know it all that well if you just fix bugs and build features) and helped me to (at the time) connect with the value some people get out of it. That was nice.

What was less nice is dealing with the angry minority of customers. That was I would say significantly more unpleasant than dealing with the happy minority was pleasant. For that reason I would not recommend interfacing with customers for anyone. There is a reason support agents have such a high turnover.