[Aeolun]

Yeah, it’s sometimes a bit distressing to interact with the users directly if you haven’t done so for a while, because you find out they spend hours a day on tasks you never even considered and can literally take away with a few minutes of work.

Asking them to tell you next time doesn’t always work since they just cannot imagine that the thing that takes them hours a day can be fixed in 5 minutes, forever. I think they unconsiously don’t want their hard work devalued like that.

[kevinmchugh]

They also don't have any idea where complexity lies in an opaque system. More than once I've heard about users wanting more control over how a certain view sorts records. Users will pitch strange ways of getting some kind of stable sort. When you realize they want a field tracking creation order or update time they think you invented the idea. (Good PMs can figure this out, too)