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by zzyzxd 1789 days ago
In 2015 or 2016, I setup a G-Suite (or whatever they called it back then) account for myself, the purpose was simply using Gmail with my own domain. So it was basically a "business" account with a single user, and I paid less than 5 bucks per month. One day I had a problem logging into my account and I submitted a support ticket. A few hours later, I got a call from a support engineer, who was very knowledgable about the underlying tech. He helped me live troubleshooting the issue and fixed it for me (I don't remember what the issue was but it was a user mistake on my end, forgot to toggle a switch or something).

I can't tell how shocking it was to me, because, my employer at the time ran on GCP, and that GCP account once got suspended by their bot due to some violation detection. We believed it was false, but we couldn't, for the life of us, get a human contact to clarify the situation.

Nowadays when I tell people story about my $5 account, no one believes me. Sometimes I couldn't even believe it myself!