[rebelshrug]

> I do see a lot of people extrapolating from what is essentially individual customer support up to company customer support. It's not far off extrapolating from a bad experience as an Amazon customer to AWS being a bad option – a comparison I don't often see being made.

I think the difference with Amazon and some of it's competitors is that Amazon has made customer service a core business tenet as evidenced through "Customer Obsession" being their first leadership principle. It's ingrained in their culture, and it inspires confidence.