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by xeromal 1792 days ago
100%. They definitely take customer service seriously.
2 comments

Except when it comes to providing a filter on their website to only show products sold by Amazon. Or not commingling inventory.
Or filtering out scummy sellers at least. What happened to Cliff Stoll was awful.
Looks like his issue was resolved within several days: https://www.kleinbottle.com/Amazon_Brand_Hijacking.html
Him and many thousands of others, who don't have much visibility here.
They learned from Sam Walton's rules about treating the customer well. Something Wal-Mart has forgotten since his death.
Just treat your employees and suppliers like shit.
Didn't Sam treat them a lot better, and it's his kids who earned this reputation?