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by skulle16
1788 days ago
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Hey HN, I’m Colum, a co-founder of Genuity (https://www.gogenuity.com) - a SaaS platform for companies to manage IT: things like keeping track of laptops, managing employee support requests, and buying software at wholesale prices. We are trying to solve two major problems: (1) there is no QuickBooks of IT - most IT solutions are costly, hard-to-use enterprise offerings; and (2) lower volume = higher prices. We believe we can fix (1) with better software and (2) with a marketplace with collective buying power - effectively building a community that grows stronger together. At my previous company we paid full price for all our software, not realizing that larger companies were able to get 50% discounts. We didn’t have a central system to track everything like our assets, contracts, vendor licenses, and support requests. We even had a seven-figure contract auto-renew for a service we were migrating away from because nobody tracked it. Painful! We have a unique business model designed to align our interests with customers: we charge $29 per company monthly and a small % on all transactions in our marketplace. This means if we can’t save companies money, we won’t make any. We’d love to hear your feedback and would be thrilled if you would sign up at https://secure.gogenuity.com/users/sign_up/about_you and try it and let us know what you think! |
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When technical issues come up, does one get support directly from the vendor; if not, how does that work?