[scrollaway]

Sounds like you wouldn't find out about their issue via a stackoverflow question then, but rather via the support channel they're paying for.

[detaro]

Especially for non-priority issues, community resources are often more effective than paid "support channels".

[scrollaway]

You're kinda answering your own question here aren't you?

[detaro]

No. Paying for/supporting open projects makes sense for lots of reasons, just "I get to submit tiny questions" isn't usually one of them.