[sydneycatalyst]

Xero has about 60% of the SME market in Oz.

Xero doesn’t let you export or backup your data. One Kiwi company does auto Xero backup (Control-C) but their interface is super clunky - I know they are trying to fix their stuff though but the backup service provided is for use in emergency only.

Each time I see an outage at Xero, and they are getting more and more lately, my heart stops.

I fear one day I’ll wake up and my business won’t work.

Still - for SME’s, the alternatives are sparse.

I wish they offered offline and backup.

I wish they had a competitor with similar pricing and features that offered backup.

[bottled_poe]

What’s a backup going to do? It’s not as if a database backup would enable business to continue the next day. For a data model the size of Xero, the logic of the application is inherently tied to the data.

[AckermanMD]

In the event of catastrophic data loss at Xero, you could at least take your debits and credits, transactions, invoices and other basic accounting data with you to another vendor. Sure, Xero adds plenty of application logic, but at the end of the day, it's just double-entry accounting.