[domk]

Shared Slack channels.

We're an early stage e-commerce startup selling mainly to medium sizes companies, and one thing that's worked incredibly well is setting up a shared Slack channel with each customer's org. They can get hold of us quickly, we can both pull relevant people into any conversation, and it makes the relationship feel so much more collaborative because it's almost like you're a part of their team.

We've gotten a lot of positive feedback about this, and being available to fix any issues is a great way to get over some rough edges in the platform you are bound to have early on.