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Not the person you replied to but I've been to Japan twice, with different people, each for a month across Honshu/Kyushu and can definitely say there's a duality in how they behave towards foreigners... On one hand, as you mention, we experienced lots of acts of politeness, as I would put it, e.g., being helped to find some location as in your example, being helped to understand some menu dishes when I couldn't decipher them (I had at most intermediate level of Japanese), being bowed to upon entering hotels, ryokans, etc. On the other hand, we also experienced straight up nasty behaviour, e.g., someone standing up and leaving the train wagon when we sat next to him (and then reentering through the next door and sitting far away from us), being forbidden from entering a bar because of being foreigners (despite the fact I can speak Japanese, not great admittedly, but more than sufficient to order, pay, etc.). When talking with people from my country settled there the common negative theme is "you'll never be accepted/treated as one of them". |
Sure, I observed some of these things and didn't always feel comfortable about it. But I wouldn't consider them hostile. The way I was told, some of the things about bars not allowing foreigners is more that they get booked for post-work drinking parties. Maybe that's not always the real explanation, but I realized it wasn't a big deal. If you're in a large city like Tokyo, Sapporo, or Kyoto, there are bars and restaurants everywhere, just move on to the next one.
As far as people coming and going out of trains or not sitting next to you, yeah, I had that happen. But I'd be lying if I said I've never observed or even done the same thing here in the US.