[bartread]

Agree. I was going to add cargo-cult, idealistic, and nonsense. I think reading this guy's list actually killed some brain cells.

The problem is not just that we tolerate bullshit: we reward it. I'd bet he gets paid quite handsomely to trot out this bilge.

Here's a thing close to my heart: "Knowledge work has unique concerns, unrelated to those of a factory or construction site." But notice how he doesn't talk about any specifics, or recognise that there are shades of difference in knowledge work: e.g., it's easier to make determinations about delivery when adding well-understood and tightly scoped CRUD pages, than it is when delivering a more R&D oriented outcome. Don't get me started on the Toyota nonsense though because we'll be here all day.

Another bugbear: talking about outcome versus output without being specific about what you mean with these terms. Grr. And the first point about processes: they don't serve people, they serve business outcomes. Sometimes those things coincide; often they don't.