[Daniel_Newby]

The purpose of a corporation by definition is to maximize the bottom line for the shareholder.

No, the purpose of a corporation is to faithfully carry out the corporate bylaws. There are many corporations that do little for the shareholder's bottom line: private schools, charities, self-styled socially responsible businesses, co-ops, government-run public service companies, profit-neutral public utility companies, and many others.

I sympathize with your idealistic sort of thinking but it is unreasonable.

Google could easily start a service department and run it as a profit center: simply require a massive credit card charge or wire transfer before they will help fix your account. That they do not is an intentional choice.