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by MrAwesome
1793 days ago
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Several years ago, when I worked at FB, I ran into a similar bug on an early internal version of a Messenger rewrite. Sent pictures to one chat, showed up in another. My bug report on it kicked off an absolute maelstrom of dev activity and investigation. High level engineers showed up in the comments. Lots of immediate followup. The severity was clearly understood and resolving it was clearly prioritized. I exclusively use Signal now, but the discrepancy between what I see here and what I saw there is pretty disheartening. This kind of bug is not only a massive privacy risk, but it also massively erodes user confidence and trust. |
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But that's still over 7 months before it was fixed, including a 2 month period where people were still bumping the issue asking for help with no response from maintainers (afterwards, the issue went quiet until ~2 weeks ago). And there was at least one other issue on the same problem a few months later that received no response [1].
I understand the team is probably understaffed given the vast number of open issues (1300+) they have, many with no response, and I can sympathize with the challenges of being a small team developing an app used by millions, but they probably need to figure out a better way to triage...
[1] https://github.com/signalapp/Signal-Android/issues/11137