[troglonoid]

I’m not aware of the actual process they had, but it is likely they actually replaced or aided with the replacement.

I’m guessing the experience wasn’t some type of swatting, where the GeekSquad loudly breaks in at 4 AM with flash bangs, shouting “WHERE’S THE ROUTER, WHERE’S THE ROUTER!”.

[bobbean]

Thank you for making me laugh, that's a great mental image.

[jarofgreen]

yeah, the article isn't that detailed really. on many points.