[lostlogin]

What if the people are just as terrible as they always were, but customer services staff have had a break?

It doesn’t take long observing most customer service operations to see poor behaviour.

[lazide]

Near as I can tell from people in the industry - people are being 10x worse than they were before, and they were pretty bad before. In clearly objective ways, like starting fights with other customers, starting fights with staff, etc.

Covid tightened the screws on a lot of folks mentally, and it’s really clear which direction some people went.

[porknubbins]

When restaurants first opened in mid 2020 the filter effect was very clear. Most places were fairly empty and patrons were those who would score lowest in the trait of “conscientiouness” because they had to take a big health risk rather than cook a meal. Also they acted entitled as if they were doing the restaurant a favor by going. It seems to me this effect should be over in the vaccine era though.

[jdavis703]

The article is highly anecdotal, but what it claims is bad customers have gotten worse and nice customers have gotten nicer.