[ashtonkem]

> If what I say contradicts the article, then my personal experience contradicts the article.

Then your experience is atypical.

> Management is more stressful.

But you said it wasn't stressful. Which is it?

> they learned to shut off the customer who yells at them while the cook is behind on orders - this coping is an important skill

Uhhh, this is not a good thing. You're describing someone shutting down in the face of excessive stress.

I'd also point out that claiming that it's "not stressful" and being shouted at by customers are mutually exclusive. Being shouted at is a stressful experience, definitionally.

[bluGill]

I said the line workers who has been in the same position for years is not stressful. Management is a very different thing.