[bdcravens]

After a really bad experience with Chase (and negative experiences with other big banks) I decided to try something different. I ended up settling on Capital One - they have branches, but depending on your area, it may as well be an online only bank.

[Navarr]

Capital One was an online-only bank before online-only banks were a big thing. It started as "ING Direct" before the sale to Capital One.

I've definitely had some issues with customer service (not refunding a fee they said they were going to), but it's nice to have a "bank" with custom support