Hacker News new | ask | show | jobs
by 1123581321 1801 days ago
Feedback on initial workflow:

1. Used sign in with Google

2. Immediately presented with calendar read/write permissions, declined.

3. Went back and signed up via email.

4. Was told that an org already exists but no details (did I make it earlier? Can’t tell.)

5. Told 13 days of trial remaining (was an org created yesterday or does it just round down to 13 as soon as one second has passed?)

6. Only one active user, me.

7. Create workspace is grayed out and can’t see how to actually create any content in the app (does it need calendars connected first?)

It’s promising in concept. Posting this in hopes it’ll help, not just to complain. I’ll ask for a trial reset in a few days, assuming I really was the first user to create our org so have that ability.

2 comments

You're doing gods works here. Thanks so much. Please do ask for a reset when you get the chance and/or email me directly brennan at hypercontext.com would love more feedback like this
I feel like using hackernews as your QA is a bad practice that needs to stop.
Why does one of the core coverage areas of HN need to stop, in your opinion?

Founders get actionable feedback and advice on their projects with contributions weighted heavily from developers and tech enthusiasts who know what they’re talking about (even if sometimes a bit ornery). Commenters get to learn about new projects before anywhere else on the internet and provide QA in return. It’s all win-win.

They’re giving feedback on the experience. Nothing was broken, just confusing.

Using HN for feedback is pretty core to YC’s value for batch companies and has been going on for quite some time

Why?

HN readers seem like the best folks to beta test a product on as they can give a lot of actionable feedback and have context on what good systems should look like.

And we typically like helping fellow hackers/entrepreneurs/etc.

I was happy to provide feedback. Why not just post it here instead of hunting down a support channel? Pretty much every forum has this kind of back-and-forth going on.
...do you... know what Ycombinator is?
Ooo.. that's a clear edge case we should have caught. Thanks for the detailed documentation on the failed onboarding flow. We'll fix it!