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by mekane8
1801 days ago
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I wholeheartedly agree that the experience of being a Google customer / user has degraded significantly. I'm not sure the omission of the topics you mentioned can be corelated exactly to that degradation, but it's an interesting idea. My assumption is that all the changes do go through proper UX and user testing, but the reason for them is questionable. I certainly haven't asked for hardly any of the changes. I also assume that the book focuses on the purely technical side intentionally. |
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