[reaperducer]

Amazon refused to do anything about it.

Actually "refused" to do anything about it, or didn't respond to you?

[Scoundreller]

I’ve had government agencies claim it’s not a refusal/rejection if they refuse at the moment and claim you might (with no guarantee) have success if you try later.

I call it a “constructive refusal”.

[smokelegend]

i.e. "differed success"