[jameshush]

I've led an engineering team and worked with many vendors. Some while working at a $1bn company and some while working at an early stage startup.

At the $1bn company I would get vendor responses quickly, because we paid for enterprise support. At the scrappy startup I just got used to responses coming a day or so later (especially since I was working with USA vendors while I was based in Taiwan).

If a customer wants a 1-2 hour response time they'll pay much more for it.