[aaronschroeder]

I think we're conflating two different things. "Do nothing" in the example given was to basically ignore the person and hope they figure it out.

Responding quickly and being available doesn't mean you don't also teach. When I did desktop support years ago I always explained what I was doing and why. Your mouse isn't working? I'll be right there. Let's see, sometimes disconnecting and reconnecting can fix. Let's try that. Yep, that worked. Oh, thanks - I'll try that myself next time!

I also found that responding quickly and having a humble/service mentality builds trust and respect. Those are the very things that give others pause and a desire to figure it out themselves because they trust you and respect your time. If you treat others poorly by ignoring them, for example, they are less likely to care if they are bugging or interrupting you.