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Yelp & Google do a far better job, and the way I feel about yelp is undisputedly bad. If you google portatronics 46th st, you will learn about the business way faster than if you show up in person, take down the license number, look up their license number, etc. Further, I have had angry customers leave bad reviews, file chargebacks, etc. Of all the customers I've had in the past 9 years with a DCA license, I had one go to the DCA over an issue they had with the post office that I quickly resolved with a full refund. This is one out of over 40,000 people in nine years, during COVID when the post office was being screwy with everything. My point is, this just doesn't happen anymore. but I've had TONS of people take grievences to google/yelp, and 99% of the time we give them a call, say mea culpa, ask what we can do to fix it, and work it out and it gets turned into a 5 star again. People who have a problem go to Yelp/Google to leave a review, or their credit card company for a chargeback. You won't find much related to the reputation of the business using the DCA because it's not the way this generation handles these issues. We've moved on from this system. It's a system designed to be useful for a pre-internet era, and exists solely so that the city can generate revenue. It's important to call a spade a spade. |