[robfig]

I have a similar (but much less severe) situation -- need to change my car registration, but my NY State online account has been locked "for security". Calling the phone number says "please use the online portal", but has an option to continue to wait for an agent. However, there is no queue, just a message that says there are high volumes of calls and try your call again. I called at various times over a couple weeks until giving up and just driving with an incorrect registration. Not ideal, tbh.

And don't get me started on the local USPS.

[jimmaswell]

Can't you just make a DMV appointment?