[wvenable]

The problem is this case it was never designed to work this way from the start. It's a bunch of cobbled together systems, some from acquisitions, that are now forced to play nicely together.

As much as we like to think that Microsoft has infinite resources to re-write everything, they really don't. They have the same problems the rest of us have. Now I have to get back to figuring out why a half dozen users from our HR system are failing to import.

EDIT: Those users failed to import because the vendor changed an internal column name last week that is exposed in the export (and now it even has a typo). Ah, The joys of software development.

[3np]

At least in your case, someone is fixing it. In MS case, the broken windows seem to stay that way and pile up eternally and I'm not even sure if the engineers who could fix them become aware of them. I did get escalated/sent around to a bunch of different people, seemingly all at different levels of indirection. I assume the issues are still exactly the same several years later.