| > Apple laptops and phones objectively last longer than the competition. I'm not sure if you've spent much time watching Louis Rossman's youtube channel, but it is full of examples of Apple telling customers a device needs to be replaced when simple repairs are possible. [1][2][3] Apple worked with US Customs and Border Patrol to seize replacement batteries for laptops that apple will no longer service. [4] Rossman has a lot of videos so I did not find original sources for the following, but he has also called Apple support about replacing a charging port on a phone. Apple support told him the charging port was soldered to the motherboard and the phone needed to be replaced. But that charging port on that device is attached via a cable and is not soldered to the board. It can be replaced for a few dollars in five minutes. Rossman also says that apple prevents third party chip manufacturers from selling to repair shops. So Rossman could repair certain macbooks with a $6 chip from (I believe) Intersil, but Apple (being an 800lb gorilla) has asked Intersil not to sell those chips to anyone else. So apple won't replace that chip on your motherboard but they also won't let anyone else do it. It's great that apple will replace batteries, but I seem to recall there was significant consumer (or government?) pressure to offer those replacements. And I would be curious if they do that worldwide or only where legally required. But watching Rossman's youtube channel, it is clear that repair is about much more than batteries. It's good that their products are long lasting, but at some point they will all eventually break. Millions of apple products must break each year. Apple could help extend the lives of those products, saving customers money and cutting down on waste. Instead, they seem eager to blame every problem on water damage and quote $1200 for repairs which could be done for a few dollars. (the first three video links make that clear) I don't see the point in defending Apple here. I am sure other companies are bad too, but Apple is the industry leader and their failure to embrace repair sets expectations across the board. If it was consumer pressure that led to their battery replacement program, we may be able to apply similar pressures for right to repair. But only if we're willing to acknowledge the problems with their behavior and push back against them. [1] https://www.youtube.com/watch?v=o2_SZ4tfLns [2] https://www.youtube.com/watch?v=K1A9y4S60kg [3] https://www.youtube.com/watch?v=V7RXJP4mxCc [4] https://www.youtube.com/watch?v=AVL65qwBGnw |
Everything you've objected to here falls under right to repair, which I support. I understand why Apple would want to exert control over the parts which go into their devices, because flaky secondary-market parts which fail will be blamed on Apple, not the fly-by-night chop shop which put them in; but I don't find it compelling and think the entire industry should be forced to allow it.
This is what a reply looks like, by the way. What you did wasn't so much a reply as using my post as a launch-point for your own rant.
In particular, not a word of what you said went to refute or even address the quoted part of my post. There's no if by the way: Apple has been replacing batteries since they popped out of devices, at no point has that service not been available, ever. Instead of looking this up, you used your own mental ambiguity to say a bunch of things which implied they're worse than they are. That's lazy.