[sbuk]

When they signed up for said service, was there an implicit agreement in place that said they would show whatever show he/she wanted, when they wanted? While I agree that the GP has the right to be upset that their expectations weren’t met, it doesn’t make the unreasonable expectations right. I’d argue that Netflix, or whoever, not carrying a show or file for whatever reason, save them explicitly stating that they would do and failing to do so, is unreasonable.

That would be, to me, entitled.

[lloydatkinson]

Did I ever say that I expected them to show X whenever I wanted? No, I simply eaid "for no reason". If I was entitled I'd have said "I demand to watch it".

Stop being an idiot.

[kaba0]

It frankly, doesn’t really matter whether it is a reasonable or an “entitled” reason a customer is upset. What matters is he/she is not happy with a service and thus will terminate his subscription.

[sbuk]

That's how commerce works...