[imwillofficial]

“ these type of forums are full of uninformed comments”

Hacker News has solid representation from Big Tech, FOSS projects, and Academia. What data do you have to back up that this is a bad place to air grievances with software?

Whenever anyone mentions Amazon, my ears perk up. If it is within my power to correct, I take action. So what data do you have to support the assertion that HN comments are uninformed, and that this is only a good forum for YC startups?

[zxzax]

That's just my personal observation, I haven't seen many unfocused airings of grievances that ended in positive change. Sure there are knowledgeable people here, but they may not always be speaking within their area of expertise; it helps to direct it at someone who is within that area of expertise, in the case of HN, that area is startups.

I've seen plenty of complaints about Amazon here go unanswered. Amazon is a pretty big company, I'm guessing you don't know everything about it and may not be the right person to ask about many things. If I had a question, I'd definitely ask you if it was something you were an expert in, but I don't know what that is because you didn't say.

[alisonkisk]

Have you even seen an Amazon issue reported here that you had power to correct?

[imwillofficial]

Yes

[zxzax]

Thank you for doing that, it's really fortunate that you are, but please understand that not all of your coworkers do the same thing. I think it would be nice if they did, but currently they do not.

[imwillofficial]

Yeah you’re right. But I care about this stuff a lot. I love tech, I love the life it has afforded me, and I want people to have a good experience, even if it is something as simple as billing software!

Obviously Amazon has some huge issues to overcome, both culturally and policy wise. If you keep bringing issues up, I’ll do my best to get them in front of the right folks.