[chmac]

CouchSurfing International Inc was registered as a non-profit and is now a charity.

Knowing a bit about it (having been a volunteer for the org) I think the crash was extremely badly handled. For better or worse, many people were relying on the service to find places to stay, connect with people in foreign cities, and so on. Leaving those people high and dry is bad karma. Likewise, users should be encouraged to make "backups" in the form of phone nos, email addresses, etc if the reliability of the site can't be guaranteed.

I think the problem is a classic one in technology. The geeks at the helm are over confident. Their self belief clouds their judgement with regards to backups, failure planning, and so on.