[soneca]

I agree. I see nothing “strange” of a very small company blocking criticism on Twitter (even if it is a fair criticism). A bank have thousands of employees, tens of which (maybe even hired agencies) have a full time job handling social media.

A small company has zero people whose full time job is to handle social media, so it makes sense for them to clean their feed up anyway they like it. I also see zero effect on their business.

Not sure why the author made a big thing out of this block too. It is not a big deal for neither involved