[Elepsis]

Yeah, I understand the frustration, but it's pretty clear that this customer service rep has nothing to do with the approval process of apps and is simply reflecting the current state of affairs.

It sounds like that approval process is pretty messed up at the moment, though. Two months without word seems to be slower than Apple at its worst, and the fact that this app's developers even tried to reach out to regular customer support instead of developer relations implies some serious disorganization.