I agree, history is not important, but using phone/mail/chat always implies some kind of "requiement of attention" and given the many groups I need to update I wanted to give them more time instead of reducing it.
Right now scheduling calls diminishes time on the people you involve, so if it's a simple update why not give them the choice?
It might be a result of our former structure that leads to this issue I am experiencing (or it might be an issue I only have :) )
Right now scheduling calls diminishes time on the people you involve, so if it's a simple update why not give them the choice?
It might be a result of our former structure that leads to this issue I am experiencing (or it might be an issue I only have :) )