I was really hoping, they could use it to break both of us out of the trap. It didn't work. It's possible they didn't understand that's what I was trying to do. They were already pretty agitated and I was pretty frustrated. But I tried to make it clear I wasn't aiming it at them.
And each time their seeming fear and agitation preceded it by quite a bit. It was linked to us being unsatisfied with what they could offer us and asking to be escalated. And their inability to escalate at all.
They're left with the inability to solve the problems they're faced with, and no one of higher authority to pass those problems on to.
is it the customer or the company that we should hold responsible for the customer having no avenue for support after a loss of a multiple thousand dollar item?
I was really hoping, they could use it to break both of us out of the trap. It didn't work. It's possible they didn't understand that's what I was trying to do. They were already pretty agitated and I was pretty frustrated. But I tried to make it clear I wasn't aiming it at them.
And each time their seeming fear and agitation preceded it by quite a bit. It was linked to us being unsatisfied with what they could offer us and asking to be escalated. And their inability to escalate at all.
They're left with the inability to solve the problems they're faced with, and no one of higher authority to pass those problems on to.