[swalsh]

Allowing trusted sellers to be hijacked is not greedy behavior. Keeping 3rd sellers happy will result in less returns, happier resellers, and greater platform usage.

The root cause here is organizational failure from disempowered employees. At one point Amazon had great customer service with empowered represenatives. That's not Amazon today.

[danparsonson]

> Allowing trusted sellers to be hijacked is not greedy behavior

It can be if that's the side effect of a system designed to make selling as frictionless (and therefore lucrative) as possible. Thence, greed could be the root cause, if not the proximate cause.

[Aeolun]

> Allowing trusted sellers to be hijacked is not greedy behavior

Depends entirely on how much the sellers are selling. It’s entirely possible they like the idea of making a ton of sales for a bit. It’s not their reputation that gets destroyed.

[anigbrowl]

It is if you make more money from the hijackers, and/or from marginalizing your 'difficult' employees.