[alisonkisk]

> a very lazy and flawed system.

That's how you make $100B, not by "doing things that don't scale" like handwriting thankyou notes to every customer.

[CliffStoll]

Allson, your comment hits home. I like to scribble thank you notes to customers. I was brought up that way. Anyhow, sooner or later, I'll meet the person who bought that Klein bottle - so I'd like to have a good feeling ahead of time.