[collaborative]

This only happens when a customer requests support via the app. You would be amazed at the number of customers that not only put their router in such places but then also deny their ever being there. The picture doesn't lie. Support tickets that arise from such cases can take months to close. Usually after a technician visits and sees the router's position

[bierjunge]

First and most important rule of technical support I've learned: "All users lie, there are no exceptions"