[bcrl]

I tried to report a bug to Intuit about QuickBooks online the other day. 45 minutes later, the person answering the phone at the other end was finally able to give me a ticket number. I don't understand why it has become so hard to give feedback to developers to improve their product. I like it when people report bugs that give me a better understanding of how my software is being used -- am I really in the minority here?

[tmikaeld]

Depends on the bug, if it hurts the business it's generally fixed instantly, if it's just an annoyance, feet are dragged.

[lazyasciiart]

No, it's just that bugs of the type you describe are the minority of those that people want to report.