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I sent them two separate questions months ago, and never got responses to either of them.

Annoying, as I'm a paying customer.

And right now I'm trying to update my payment method, and there doesn't seem to be a way. So should probably just cancel entirely.

Their https://forwardemail.net/en/my-account/billing page seems buggy too. I'm only seeing an invoice from many months ago, even though there's been payments since. And it says my next payment is Sept for some reason, even though it's billed monthly.