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by neodon 1814 days ago
Yea they are terrible. They told me based on my state ID that I scanned and uploaded that my name was "wrong" -- i.e. if I'm "John L Smith III" they basically said my name is really "Smith Iii L John" and refused to fix it, effectively nuking my account because it didn't match my real (wrong?) name. Oh and it took them over a month to respond.