[SixFive7]

As I am from the EU and both a business user as well as an individual customer with the same issue I did exactly that. They ignored me flat out multiple times. It was very rude. I got it on record though so we'll see how legal goes about it. Doesn't help me get to my data any faster though. ;-/

[franciscop]

It should be fairly easy to follow up:

https://www.mind.org.uk/information-support/legal-rights/per...