[musicale]

> It's so short-sighted too.

> How many people decided to get the new Playstation next time because of a frustrating experience cancelling their xbox subscription

If you make it hard to unsubscribe when people are short on time/money/interest, they will probably be less likely to resubscribe when they have the time/money/interest.

Long-term customers on something like Xbox Live have a larger incentive to resubscribe to recover access to their game library.

On the other hand, random web site X is probably just looking to churn through subscribers.

It's something of a tragedy of the commons; the incredible difficulty of unsubscribing from (everything that's a monthly bill) makes people wary of subscribing to anything.