[systemvoltage]

It is usually the opposite - large enterprises have horrible UX than a mom & pop small shop. Furthermore, just because you're small doesn't mean you cannot fix UX of the user. I don't throw my money at them in charity or pity for being small. There are some great small businesses, and many not so great. Absolutist argument is perhaps in the point you're making.

I run a small side business with $2k/month in revenue and I damn well make sure that there are no annoyances to the user. This is standard expectation and has nothing to do with how big or small you are. We should all strive for excellence and not perpetuate mediocrity.

Regarding silliness - it would be silly to keep going to a restaurant that has rude service. That's what you're saying essentially.