[sanswork]

I have used GoGrid for a while. And though originally very critical of them(check my blog) haven't had too many problems lately. For both dedicated servers and cloud servers I've always had a random root password generated. Not sure how this person ended up with one that was g0gr1d.

As for your question, by the sounds of it he ordered a dedicated server not a cloud one. Those usually take them the better part of a day to setup.